You have the right to cancel your order up to 14 days after receiving it, without any reason, with exception of custom-made products. After cancellation you have another 14 days to return your product. You will receive the payment in full, including postal costs. Only the cost of returning it to the webshop are for your own account.
If you use your right to return, the product must be returned to slaaplekkerzacht.nl unused and clean, in its original state and packaging. To make use of this right, you can contact us via firstname.lastname@example.org. We will return your payment within 14 days of being informed of your wish to return. If the products have not been returned in the correct state, slaaplekkerzacht.nl has the right to only return a part of the payment.
Return custom-made products:
Because these products were made especially for you it is not possible to return them.
In exceptional cases you can return these products if they can be sold from stock (inquire about the possibilities). Slaaplekkerzacht retains the right to only return part of the payment. The postal costs for returning your order are for your own account.
If your product has a production error or breaks a lot quicker than you may reasonably expect, you have a right to a guarantee. This may consist of repair or replacement of the product.
In this case, first contact Slaaplekkerzacht.
If anything is not clear, please send me an e-mail: email@example.com
Kind regards, Milou de Jong